Delivery Policy

Sarnia Beer Delivery is licensed by the Alcohol and Gaming Commision of Ontario (AGCO). We are committed to delivering alcohol in a responsible and convenient manner.

LEGAL DRINKING AGE

Beverage alcohol may be delivered only to persons who are at least 19 years of age. In submitting an order, you represent yourself as being of legal drinking age in Ontario.

In an effort to serve our customer's responsibly, our licensed drivers will not release deliveries to persons under the age of 19, or to those suspected of purchasing beverage alcohol for minors. Identification may be required in order to receive beverage alcohol deliveries.

Sarnia Beer Delivery's drivers require age identification upon delivery. Acceptable forms of age identification are:

LIMITED DELIVERY TIMES

Our drivers fulfill orders for beverage alcohol directly from The Beer Store, or LCBO (Liquor Control Board of Ontario). Deliveries including beverage alcohol can only be made during LCBO hours of operation on the day of your delivery and/or during The Beer Store hours of operation on the day of your delivery.

For more information on Sarnia Beer Delivery's hours of operation, please see Sarnia Beer Delivery Hours.

PRICING - SERVICE FEE

Prices of beverage alcohol shown on Sarnia Beer Delivery, are an average across all LCBO and/or The Beer Store retail outlets, and are all listed in Canadian Dollars. Please see our Delivery Rates for more information.

PRICING - DISCREPANCIES

For any and all pricing discrepancies, our driver will ALWAYS have the correct pricing. Our website is sometimes forced to average the price of products as it varies from store to store across the province. The driver will always obtain the product from the closest store, and that price will be the price you will be charged. If you are concerned about the price, please ask the driver to see the store receipt, or write our Customer Support.

BOTTLE RETURNS

All our licensed drivers will take Beer related empties from your residence for a $1.00 refund per dozen bottles, provided there is not more then 6 dozen bottles, or three two-fours, in total.

AIR MILES© REWARD PROGRAM

Beverage alcohol purchased through Sarnia Beer Delivery is not eligible for AIR MILES Reward Miles.

CANCELLATION / REFUND / EXCHANGE POLICY

You may cancel an order within 10 minutes after ordering with no penalty, after that time the delivery fee will not be waived.

There are no cash refunds.

If the order was prepaid online we will refund the money back onto the original card and reserve the right to hold back 5% as a cancellation fee.

If the driver delivered the wrong product we will exchange it for the correct product with no extra delivery fees as long as it has not been damaged or opened.

COVID-19 DELIVERY POLICY

If you are symptomatic or suspect that you may have come in contact with someone who is infected, please do not order from us. Our drivers are taking precautions, but we cannot put our drivers at risk.


We are experiencing a very large volume of orders and wait times have increased. In some areas we are not able to provide same day deliveries and you will see a schedule date selection on the checkout page.


Due to the longer wait times at the LCBO/TBS:


Please also note:


If you're concerned about physical contact, please note:


If at any point we suspect things are going to change, we will aim to inform everyone as quickly as possible.


Stay safe, and thanks for your understanding.
Sarnia Beer Delivery Staff